Patient Guidelines

The admission and billing department functions round-the-clock, located in the first floor. Allotment of a bed/room is based upon patient choice and availability on the day of the admission. The admissions manager or coordinators will assist you in the admission process.

Patients should know your hospital stay and estimated cost for the treatment, admission team will be counsel and guide you .Patient attendants should sign on the estimation form and consent forms.
After completion of admission process each patient will be received an attendant pass and visitors pass.

At the time of admission, advance payment, based on the kind of treatment, should be made either with cash or credit cards at the admission counter or reception counter. We do not accept cheques. Insurance patients can enquire at the admission desk itself, if you have eligibility with any insurance kindly provide the necessary documents (Insurance facility subject to availability in our hospital).

Patient food charges are included in the bed and service charges. Extra diet will be charged separately.

Charges for lab services, professional visits, surgeries and procedures, medical equipment, etc. will vary as per the category of bed chosen.

At the time of discharge, a final bill is generated by the billing department. The final bill is made only after all the discharge formalities are completed. You may find differences in the final bill and estimate bill. This is due to the fact that certain charges are levied and shown in the final bill only.

There will be a time lag between your consultant informing you about the discharge and the billing section preparing the final bill. For each patient it may vary from 3-4 hours.

Patients are requested to retain all receipts of deposit/advances made. The original receipt will have to be shown for collecting refunds. Refunds above Rs 5000 will be refunded by cheque after two days. At the time of discharge, please hand over the check-out slip to the hospital security. (The deposit amount, hospital charges and the above rules are subject to changes).

Discharge Procedure
The patient will be discharged once he/she is medically stable. No unwarranted extension of stay is permitted.

The discharge process is complex involving writing the discharge summary, typing it, followed by correction by the Resident Consultant, and returning the drugs to the pharmacy. All this, added to the billing process, takes 3 hours on an average. (For insurance patients it may be longer). Kindly cooperate with us.

Insurance/corporate patients are requested to submit their original documents to the hospital. Insurance patients will not be discharged until the final approval comes from the TPA.

At the time of discharge, please hand over the check-out slip to the security. Please do not forget to fill the feedback forms.

Visitor’s Information
Only one visitor at a time is permitted to visit the patient during visiting hours(For deluxe and suite rooms may permitted two visitors). Other visitors may visit the patient by borrowing the “attendant’s pass” from the attendant.

Nurses may ask visitors to leave the room if the patient’s condition requires it or if the hospital policies are not being observed.

When the doctors or nurses visit the patient, attendants must leave the room. As emergencies can occur at any time, it is important that easy and quick access is available to the patient rooms, operation theatres and intensive care units. The hospital, therefore, requests visitors and attendants:

1. Not to stand in the inpatient lobby
2. To wait outside the operation theatres and ICUs
3. Not to wait on the landings outside the operation theatres and ICUs. The hospital staff is under strict instruction to take necessary steps to ensure quick and easy accessibility to all emergency treatment areas.
   
   

General Information
Smoking
The Prashanthi Hospital is a “No smoking area.” Patients’ attendants are strictly prohibited from smoking in the hospital premises.

Silence
Silence is essential in a hospital. Even minor noises can disturb people who are not feeling well. Visitors and patients are requested to speak softly and avoid making unnecessary noise. Patients are advised to keep the volume of their television under check. Patients’ relatives are advised not to crowd the area outside the patient room. The hospital staff is under strict instructions to take necessary steps to prevent noise and crowding.

Parking
The hospital has parking facilities. Security personnel will guide you to this facility.

Family involvement
Family members and close friends are encouraged to be a part of the our process, whenever appropriate. Their involvement might be something as simple as encouraging the patient to eat or feeding a patient who is not able to eat without help. It may be fluffing a pillow or smoothening the bed sheets to make the patient more comfortable. Above all, involvement means being with the patient. While nurses are happy to provide warm and friendly care, patients, surrounded by their loved ones and close friends, reportedly have a significantly quicker recovery!

Only one attendant is allowed to stay with the patient in the room; at the time of admission the hospital will be given an “attendant’s pass,” which needs to be carried by the attendant at all times.

Visiting hours are scheduled between 08:00 am and 09:00 am and 05:00 pm to 07:00 pm every day. Children below the age of 8 are not allowed.

Patients’ Responsibilities
As a patient receiving care, it is your responsibility to:

1. Provide accurate information about your health, including your present condition, past illnesses, hospitalizations, medications, allergies.
2. Provide accurate & complete information including your full name, address phone number and other details.
3. Abide by all the hospital rules and regulations.
4. Comply with the visitors’ policies to ensure the rights and comfort of all patients.
5. Be considerate regarding the noise levels, privacy and safety of all patients.
6. Treat the hospital staff and other patients and visitors with courtesy and respect.
7. Be on time for appointments. Cancel or reschedule in advance as far as possible, in case of cancellation or rescheduling of the appointments.
8. Not give medication prescribed to you to others.
9. Provide complete and accurate information for insurance claims and work with the hospital and physician billing offices to make arrangements for payment.
10. Pay for the services billed in a timely manner as per the hospital policies.
11. Respect the fact that some other patient’s medical condition may be more urgent than yours and accept that your doctor may need to attend them first.
    Respect the fact that admitted patient/patients requiring emergency care may take priority over you for your doctor.
12. Follow the prescribed treatment plan and carefully comply with the instructions given.
13. Accept, where applicable, adaptations to the environment to ensure a safe and secure stay in the hospital.
14. Attend follow-up appointments as requested.
15. Not take any medications without the knowledge of the doctor.